Refund Policy

2.1 Development Phase Refunds

• Before Development Starts: Full refund of deposit if cancelled within 24 hours
• During Development (0-25% completion): 75% refund of total project cost
• During Development (25-50% completion): 50% refund of total project cost
• During Development (50-75% completion): 25% refund of total project cost
• After 75% Completion: No refund, project must be completed

2.2 Post-Delivery Refunds

Once a custom tool is delivered and accepted:

• 7-day warranty for critical bugs
• Bug fixes and minor adjustments are provided free of charge
• No refunds for change requests after delivery
• Additional features requested after delivery are billed separately

2.3 Refund Conditions

Refunds will be processed only if:

• The project cannot be completed as specified
• Critical bugs prevent tool functionality
• Poor communication or delays are due to our team

2.4 Refund Processing

• Refund requests must be submitted in writing
• Refunds are processed within 14 business days
• Original payment method will be credited
• Processing fees (if any) may apply

3.1 Prompt Refund Policy

AI prompts are digital products with immediate delivery. Due to their nature:

• No Refunds: Prompts cannot be refunded once purchased
• Quality Guarantee: All prompts are tested before sale
• Support: We provide free guidance on using your purchased prompts

3.2 Exceptions

Refunds may be issued if:

• The prompt file is corrupted or cannot be accessed
• The prompt does not match the product description
• Payment processing error on our side

3.3 How to Request a Prompt Refund

• Contact support with your order number
• Describe the issue or reason for refund
• Provide proof of purchase
• We will respond within 48 hours

4.1 Duplicate Charges

If you were charged twice for the same order:

• Contact us immediately with transaction details
• We will investigate and refund duplicate charges
• Refunds typically processed within 5-7 business days

4.2 Unauthorized Transactions

If you did not authorize a transaction:

• Report the issue within 30 days
• We will investigate fraud claims
• Full refund will be issued if fraud is confirmed